Member Support
Verification, profile, billing, or safety questions from current members. Email [email protected] - average response within four business hours.
CONTACT
Get in Touch With Our Concierge Team
Discreet, US-based support for verified members and prospective applicants. We respond to most inquiries within a few business hours - no automated bots, no offshore call centers.
REACH US
How to Reach Us
Three direct channels staffed by trained specialists. Choose the one that best matches the nature of your request - we will route faster when the right team sees you first.
New Applicants
Prospective members with questions about eligibility, verification, or the application process. Reach our admissions team at [email protected].
Press & Partnerships
Editorial requests, interview inquiries, brand partnerships, and venue collaborations. Contact our communications desk at [email protected].
SUPPORT HOURS
Support Hours
Our concierge desk operates on US Eastern Time, with extended evening coverage to accommodate members across all continental time zones. Urgent safety reports are reviewed continuously, including weekends and holidays.
Mon - Fri
8:00 AM - 9:00 PM ET
Saturday
10:00 AM - 6:00 PM ET
Sunday
12:00 PM - 5:00 PM ET
Safety reports
24 / 7 monitored
Need something verified after hours?
Submit a ticket through your account dashboard. Reports tagged "Safety" or "Account Compromise" route directly to our on-call team and are typically addressed within ninety minutes.
OUR OFFICES
Our Offices
A boutique team operating from three US offices. Visits are by appointment only - please write ahead if you would like to meet a team member in person.
New York
410 Park Avenue, Suite 1620
New York, NY 10022
Phone: +1 (212) 555-0142
Los Angeles
9100 Wilshire Boulevard, Suite 730
Beverly Hills, CA 90212
Phone: +1 (310) 555-0188
Miami
1450 Brickell Avenue, Suite 1900
Miami, FL 33131
Phone: +1 (305) 555-0167
Prefer to read first? Visit our FAQ, learn more about the platform, or see exactly how membership works.
QUICK ANSWERS
Quick Answers
The four questions our support team answers most often. If your situation is not covered below, write to us directly - every inquiry receives a personal reply.
How quickly will I hear back?
Member support emails are answered within four business hours on weekdays and within twelve hours on weekends. Safety-tagged tickets are addressed continuously, typically within ninety minutes regardless of time of day.
I forgot my password - what should I do?
Use the password reset link on the sign-in screen. If you do not receive the reset email within five minutes, write to [email protected] from the address tied to your account and our team will manually verify and recover it.
Can I delete my account and data permanently?
Yes. From your account dashboard select Settings → Privacy → Delete Account. We remove your profile within 24 hours and purge associated data within 30 days, in line with our Privacy Policy and CCPA / GDPR commitments.
Do you offer phone or live chat support?
Phone support is reserved for verified members and available Monday-Friday, 9 AM - 6 PM ET. Live chat is currently in pilot for a portion of the community. Email remains our most responsive channel for detailed account questions.